General terms and conditions of business
Please read carefully:
1. Conclusion of contract/booking
Your registration is a binding offer to conclude a rental agreement for the selected rental property for the selected period. In the absence of further services, there is no package travel contract within the meaning of the PRG. The contract becomes binding for us when we confirm your registration in writing or by email. Confirmation is usually made by email. If desired, this can be done by fax or post. This usually happens immediately, unless further enquiries are required from our contractual partners.
2. Description of services
Für unsere Leistungen sind die Prospektangaben und der Inhalt der Anmeldebestätigung maßgeblich. Alle „Entfernungen“ sind als ca.-Angaben zu verstehen und sollten Ihnen nur einen ungefähren Eindruck über das Umfeld des Objektes vermitteln. Wir legen Wert darauf, dass sich viele unserer Objekte in freier Natur befinden. Touristische Informationen zum Zielort sind nicht Vertragsbestandteil.
3. Payment
3.1 Deposit and final payment
After receiving the booking confirmation/invoice, a deposit of €20 of the price plus a booking fee of €25 is due immediately. The remaining amount is due 4 weeks before the start of the rental period. The booking fee is non-refundable in the event of cancellation for reasons beyond our control. If a payment is delayed, we are entitled to withdraw from the contract after setting a grace period of 8 days and, if you are at fault for the delay in payment, to claim the damage caused as a result.
3.2 Additional costs
Bei den einzelnen Objekten sind die unter dem Punkt „Nebenkosten“ angeführten Gebühren nicht im Preis enthalten und vor Ort beim Hüttenbesitzer direkt zu begleichen. Bei Sonderaktionen sind die Nebenkosten in voller Höhe zu entrichten und sind von den Ermäßigungen ausgenommen.
3.3 Deposit
When taking over the property, the cabin owner/manager may charge a deposit to secure any claims for damages due to negligent damage to the rental property or damage caused by unlawful use and to offset against the additional costs. You are obliged to treat the rental property and the inventory therein with care and consideration. You are also obliged to report any damage immediately. If you negligently breach this obligation, you may be liable for the damage caused. You assume liability for accompanying persons, including minors. The deposit will be refunded after the rental property has been returned in good condition and offset against the additional costs.
4. Occupancy of the rental property
The accommodation units may only be occupied by the maximum number of people stated in the catalogue, unless written permission is given for additional people. Children are also counted as a person. If a number of people arrive that exceeds the contractually agreed number of people, we can limit the stay to the contractually agreed number of people without being liable to the customer for any resulting disadvantages. If we confirm in writing that more people will be staying than stated in the property description, it must generally be expected that no additional sleeping accommodation or corresponding apartment furnishings will be available.
5. Arrival and departure
As a rule, you can take over the rental property from 3 p.m. on the day of arrival. If local public transport or lifts are to be used to get there, you must comply with their operating times. If the customer is responsible for total or partial non-use of the faultless property, a refund or partial refund of the price paid is not possible. In any case, the rental property must be left swept clean. As a rule, you must vacate the rental property by 9 a.m. on the day of departure.
6. Pets
Bringing pets is not generally permitted - the property description provides information. Pets must be listed on the registration form. Bringing more pets than stated on the booking is prohibited. Excess pets may be turned away.
7. Changes in services and prices
We reserve the right to correct any errors or gross calculation mistakes before the contract is concluded. You will of course be informed of this before booking. Deviations of individual services from the content of the contract that occur after the contract is concluded and that were not caused by us in bad faith are permitted if the deviations are objectively justified, minor and reasonable for the customer.
If the booked rental property cannot be made available due to circumstances beyond our control, we can withdraw from the contract and cancel the booking. We will then endeavour to offer a suitable alternative property, but are not obliged to do so. If no alternative property can be found or you do not accept the alternative accommodation, the full rental price will be refunded to you.
8. Withdrawal
8.1 No withdrawal according to FAGG
The FAGG generally applies to distance selling and contracts concluded outside business premises between businesses and consumers. However, services in the areas of accommodation and in connection with leisure activities are expressly excluded from the right of withdrawal according to Section 18 Paragraph 1 Item 10 FAGG, provided that a specific time or period is specified for the contract to be fulfilled.
8.2 Withdrawal with cancellation fee
You can withdraw from the contract at any time before the start of the rental period by submitting a written declaration and paying the cancellation fee.
Since it is usually impossible to find a replacement tenant for the cabins and holiday homes at short notice, please understand our increased cancellation conditions and rates.
In the event of withdrawal, our claim is:
free of charge up to 364 days before the start of the rental period
363 to 301 days before the start of the rental period 10%
300 to 203 days before the start of the rental period 15%
202 to 91 days before rental start 20%
90 to 56 days before rental start 50%
from 55 to 35 days before rental start 75%
from 34 days before start of rental 90%
of the rental price.
Notices of cancellation, rebooking and changes will only take effect on the day after they are received by us in writing. Notices received outside of our office hours will only be deemed to have been received at the start of the next working day. Any savings or benefits that exceed the difference between the rental price and the cancellation fee will be credited, but not the booking fee.
9. Cancellation insurance
Please note that our services do not include insurance. We recommend that you take out cancellation insurance when booking.
10. Notifications
Please report any complaints or defects immediately – telephone number: 00 43 (0) 22 43 – 31 689 or by email to info@huettenpartner.at. This is the only way any defects can be remedied immediately. Failure to report this may be considered contributory negligence and may reduce any claims for damages.
11. Performance Deficiencies
You can request a price reduction or terminate the contract if the service deficiencies affect the use of the rental property to a greater or lesser extent and no remedy has been provided within a reasonable period of time. In the event of termination, however, you must pay for the services used less any price reduction.
12. Liability
Our liability, except for personal injury and breach of primary contractual obligations, is excluded in cases of slight negligence.
13. General
All information in our online catalogue is correct as of March 2024. All information is provided to the best of our knowledge and belief.
Hüttenpartner Alm-Ski- and Hiking Hut Rental GmbH
Headquarters A-3400 Klosterneuburg
The law of the Republic of Austria applies.